Track & Trace your order

THE ON DEMAND DELIVERY PROCESS

Communication at every step of the delivery process ensures Customers are always kept up to date.

01.

Receiver is sent an ODD message to their mobile or via email

02.

Receiver clicks on hyperlink and is directed to the ODD landing page

03.

Receiver selects their preferred option to edit as required

04.

Once satisfied, the receiver can send a confirmationmessage to DHL to change the delivery
ON DEMAND DELIVERY SERVICES

Cross-border e-commerce is a lucrative opportunity, regardless of company size

Customers’ buying habits are changing, and fast

DHL supports companies of all sizes to Power Up Their Potential through collaborative partnerships

Our global reach, end-to-end network and e-commerce experience makes us your perfect partner

THE ON DEMAND DELIVERY SERVICE ENSURES THAT CUSTOMERS WILL RECEIVE THEIR SHIPMENT BASED ON THEIR OWN DEMANDS

  • All customers of our company can use the service to manage their shipments.
  • The service is for shipments only via DHL EXPRESS
  • Our company is not responsible and does not handle the service DHL ON-DEMAND DELIVERY
  • The service is free of charge and is optional.
  • For information or questions please contact DHL or visit your local DHL Office.

ON DEMAND DELIVERY SERVICES

DHL
ON DEMAND DELIVERY

the delivery process ensures that our Customers are always kept up to date delivering their orders

DHL EXPRESS
ON DEMAND DELIVERY

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    ON DEMAND DELIVERY SERVICES

    • CHANGE DELIVERY DATE

      WHAT’S THIS OPTION FOR?
      You can change the delivery date of your shipment if the originally scheduled date is not convenient for you.
      HOW CAN I DO THIS?
      1. Choose a new date
    • Click on an available date from the calendar. You may select a delivery date up to 7 calendar days from the original date.
    • Your new delivery date will appear as the Revised Delivery Date.
    • Grayed-out dates are not available for selection.
      2. Select a time window (if offered)
    • Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
      3. Confirm your changes
    • Click Confirm.
    • If you’d like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
    • On the confirmation page you’ll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
    • SIGNATURE RELEASE

      WHAT’S THIS OPTION FOR?
      You can authorize us to leave your shipment without collecting a signature if you are absent when we attempt delivery.
      HOW CAN I DO THIS?
      1. Tell us where to leave your shipment
    • Select an accessible place for our courier to leave your shipment.
    • If you select Other, you must provide specific instructions in the box about where to leave your shipment.
    • If there is a gate or door code required to enter the housing estate or apartment building, provide it here. Otherwise, you may leave it blank.
      2. Enter your name
    • Enter your first (or first initial) and last name in the Receiver Name field.
      3. Confirm your changes
    • Click Authorize.
    • If you’d like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
    • On the confirmation page you’ll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
    • LEAVE YOUR SIGNATURE

      WHAT’S THIS OPTION FOR?
      By leaving a signed authorization form at your front door on the morning of the day of delivery, you can authorize us to leave your shipment if you are absent when we attempt delivery.
      HOW CAN I DO THIS?
      1. Tell us where to leave your shipment
    • Select an accessible place for our courier to leave your shipment.
    • If you select Other, you must provide specific instructions in the box about where to leave your shipment.
    • If there is a gate or door code required to enter the housing estate or apartment building, provide it here. Otherwise, you may leave this blank.
      2. Enter your name and preview the form
    • Enter your first (or first initial) and last name in the Receiver Name field.
    • Click Preview to view the form with the information you entered. If you spot a mistake, click Cancel to return to the previous screen.
      3. Print and sign the form
    • Click Print. Note that access to a printer is required.
    • Sign in the Signature field at the bottom of the printed form.
    • If you’d like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
    • On the confirmation page you’ll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
      Leave the form at your front door
      Leave the signed authorization form at your front door on the morning of the expected day of delivery.
    • LEAVE WITH NEIGHBOR, LEASING OFFICE OR SECURITY GUARD

      WHAT’S THIS OPTION FOR?
      You can authorize us to leave your shipment with an immediate neighbor, leasing office or security guard if you are absent when we attempt delivery.
      HOW CAN I DO THIS?
      1. Please choose a neighbor, leasing office or security guard
    • You may choose an immediate neighbor, who lives in an apartment in the same building or in a house directly adjacent to yours / across the street.
    • If you choose to leave your shipment with a neighbor, please provide the neighbor’s name and the address details.
    • If there is a gate or door code required to enter the housing estate or apartment building, please indicate it in the Gate/Door Code field.
    • You can also provide additional information that will be useful to our courier in the Instruction box.
      2. Enter your name
    • Enter your first (or first initial) and last name in the Receiver Name field.
      3. Confirm your changes
    • Click Authorize.
    • If you’d like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
    • On the confirmation page you’ll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
    • COLLECT FROM SERVICE POINT OR LOCKER

      WHAT’S THIS OPTION FOR?
      You can choose to collect your shipment at a Service Point or Locker convenient for you.
      HOW CAN I DO THIS?
      1. Choose a Service Point or Locker
    • Select a Service Point or Locker from the available list. There may be one or as many as 20 listed and mapped depending on your country and immediate area.
    • You can search for additional Service Points or Lockers by entering an alternate postcode or city in the Search field and clicking Confirm.
      2. Confirm your changes
    • Click Select. Note that the Select button is only enabled once you have selected a Service Point or Locker.
    • We will message you as soon as the shipment is available for collection. Please collect your shipment within 7 days of arrival at the Service Point or Locker.
    • If you’d like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
    • On the confirmation page you’ll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
    • ALTERNATE ADDRESS

      WHAT’S THIS OPTION FOR?
      You can authorize us to deliver the shipment to a different address (for example, your workplace). Please note that a change of address will result in at least one additional day for delivery.
      HOW CAN I DO THIS?
      1. Change the address
    • Provide us with the new address details. Mandatory fields are marked with an asterisk (*).
    • Click Confirm Address. This will enable the scheduling section at the bottom of the page.
      2. Choose a date
    • Note that the original date is incremented by an additional business day for the Revised Delivery Date.
    • If you prefer a different delivery date, choose an available date from the calendar. You may select a date up to 7 calendar days from the original date.
    • Your new delivery date will then appear as the Revised Delivery Date.
    • Grayed-out dates are not available for selection.
      3. Select a time window (if offered)
    • Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
      4. Confirm your changes
    • Click Confirm Date/Time.
    • If you’d like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
    • On the confirmation page you’ll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
    • VACATION HOLD

      WHAT’S THIS OPTION FOR?
      If you’ll be away on holiday, you can change the delivery date up to 30 calendar days from the originally scheduled date.
      HOW CAN I DO THIS?
      1. Choose a new date
    • Click on an available date from the calendar. You may select a delivery date up to 30 calendar days from the original date.
    • Your new delivery date will appear as the Revised Delivery Date.
    • Grayed-out dates are not available for selection.
      2. Select a time window (if offered)
    • Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
      3. Confirm your changes
    • Click Confirm.
    • If you’d like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
    • On the confirmation page you’ll find a link to add or edit your contact details just in case further contact about your shipment is necessary.