In order to better and more thorough your convenience, our online store has a payment option product you are interested to buy, which, as discussed and subsequently linked, among other things, with your order request processing time and / or time of shipment to you. After you decide which payment process suits you, you select the appropriate payment method at the appropriate place in your order form and enter your required details if needed. The collection and processing and payment information you send within us the strict policy of protecting your personal data held by our company and is collected and processed safely and carefully and only after your consent provided us with sending the request order your. Especially for credit card payments, all the necessary security measures that ensure maximum protection in your online transactions and secure your payments are taken in cooperation with the cooperating financial institutions. The methods of payment are in particular the following:
– Credit / Debit Cards
– Paypal
We offer 30-day money-back guarantee return policy.
We take product quality seriously. If you receive a damaged or defective item, please contact us within 2 days of delivery. We’ll gladly offer:
A free replacement
An exchange for a new item
Or a full refund, depending on your preference
What We’ll Need:
A clear photo of the damaged product
Your order number and contact details
1. Our warranty does not extend to any products that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
2. For all returned products, buyers MUST contact us for the return address.
3. In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund.
Refund will be made upon receipt of the returned item.
Need help ? Please contact us at : savodor@savodor.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at savodor@savodor.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at savodor@savodor.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: MOATSOU 19 RETHYMNO 74101 P.O. Box 26 GREECE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at savodor@savodor.com for questions related to refunds and returns.
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